Help centre
Help & FAQs
Delivery, fresh items, priest lists and orders: the questions we hear most.
Where do you deliver?
Across the Charlotte, North Carolina metro area. Pantry items ship ahead of your date; fresh items are delivered locally, so they are limited to the metro for now.
What does the fresh guarantee mean?
Flowers, durva and prasad travel cold-chain and are scheduled to arrive the evening before your puja rather than sitting in a warehouse. If anything arrives in a state you would not offer, tell us and we will put it right.
Can I change items on my priest's list?
Yes. Open the list and use Review & Customize to adjust quantities, skip what you already have at home, or add anything extra before checking out. Your priest's list stays intact for the next family who opens it.
Do I need an account to order?
No. You can open a priest's list, customise it and check out as a guest. Creating an account afterwards lets you keep your addresses and see past orders.
What if something arrives damaged?
Contact us with your order number and a photo and we will replace the item or refund it. Because fresh items are time-critical, reach out as soon as you notice so we can act before your puja.
When should I order before a puja?
As soon as your date is set. Pantry items ship ahead and fresh items are scheduled around the date you enter at checkout. If your puja is only a day or two away, place the order anyway and we will confirm what can still reach you in time.
Still need a hand?
Track an order without signing in, or send us the details and we will pick it up.
Policies
- Shipping & delivery: how pantry and fresh items reach you.
- Returns & refunds: what happens when something is not right.
